The PRT Difference
If you need seedlings, PRT will be able to get it for you. They have capacity and availability that allows them to be flexible when working with us.
PRT’s customer service is very good. When I go to a nursery inspection they will show me anything I want to see...Their sales representatives are hands-on when issues arise.
PRT’s reps are so knowledgeable. They help us bounce around ideas for our own nursery, it’s really helpful. Any time I have a question, I can call them and they’ll answer it. They’re very accommodating and will find you what you need.
They do a great job with communication, and are very transparent. Working with PRT is always simple, and I appreciate that.
Out of 10, I would score PRT a 10 in satisfaction. They really listen to their clients. Nothing is too tedious for them to deal with, and they are really focused on ensuring quality with their customers.
If you have quality issues or concerns, they are fast to deal with it. The seedling quality is second to none. They have always been accessible and their customer service representatives are extremely knowledgeable.
I know the nursery managers and the customer service reps personally. They flag issues early and communicate with us. Successful vendors will always have good customer service…
PRT does such a good job moving our order across different sites to make use of their capacity. It also minimizes our risk of when we spread our request across multiple nurseries…
One of PRT’s biggest strengths is its ability to handle volume. They can shuffle demand across sites for customers. Their scale really kicks in here to help them fill the larger orders...
PRT grows solid trees, but in this business many things can go wrong, and PRT’s ability to handle those issues and clearly communicate them when they arise is really what makes them stand out.
I like that PRT gives me a single sales representative that is my go-to person when I have an issue. The sales representatives are hands-on when issues arise.